Topics include

• What makes a great salesperson?
• The Sales Cycle
• Overcoming objections
• Closing a sale effectively

This course is part of Wandsworth Council Lifelong Learning's Learning at Work Week campaign. In this interactive session, we will explore how taking action on Net Zero and Sustainability can increase the profitability of small businesses. Delve into operational improvements that can positively impact your bottom line by saving money and examine upcoming trends and legislative impacts that you should prepare for. This webinar is concise and free of jargon, providing key actions to help you maximize profits in your business.

You will learn about:

• Carbon Neutral vs Net Zero
• Carbon Neutral vs Net Zero Legislation and what’s coming
• An overview of your business’ carbon emissions
• How to build a Carbon Reduction Plan

As part of  Learning at Work Week, WCLL presents a short course that will help learners in a working environment to manage change effectively.

This focused and interactive workshop will explore topics such as:

• Causes of change – identifying common factors
• Why people resist change
• Preparing for change
• How to use the ADKAR model to implement and mange change
• Understanding the change curve and people’s emotions

One of the key aspects of being an excellent communicator is mastering the art of effective listening. This course aims to equip you with the necessary skills and understanding to become a proficient listener. This short course is part of the WCLL Learning at Work Week programme and will cover

• The benefits of developing your listening skills for personal and professional development
• How to create a safe space for individuals to talk
• Understanding the importance of being non-judgemental
• How to listen attentively

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